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Raving Fans: Revolutionary Approach to Customer Service (One Minute Manager)
by: Kenneth H. Blanchard, Sheldon Bowles

List Price: £6.99

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Used Price: £1.95
Third Party New Price: £2.31

Availability: Usually dispatched within 24 hours Binding: Paperback
Dewey Decimal Number: 658
EAN: 9780006530695
ISBN: 0006530699
Label: HarperCollins Business
Manufacturer: HarperCollins Business
Number Of Pages: 160
Publication Date: June 15, 1998
Publisher: HarperCollins Business
Studio: HarperCollins Business
Sales Rank: 3744

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Gung Ho!: Turn on the People in Any Organization (One Minute Manager)

Five Star Service, One Star Budget: How to Create Magic Moments for Your Customers That Get You Noticed, Remembered and Referred

Customer Reviews

Average Rating: out of 5 stars

Rating:

- A quick and easy read
Written in the now familiar 'One Minute Manager' parable style this book is a quick and easy read. It contains some good thought provoking commentary on the subject of customer service. As with other Blanchard titles this is a good book to use to spread the word in your organisation as it is compact and concise enough for anyone to read easily and quickly.
I use a lot of stories when training people as it helps the key messages to be absorbed easily - as is the case with this book.

Simon Hazeldine Author of 'Bare Knuckle Customer Service', 'Bare Knuckle Selling' and 'Bare Knuckle Negotiating'.

Rating:

- I'm a raving fan of this book!
What a great book! A simple and fast read with key messages that anyone can implement in their jobs. I'm about to become one of those annoying managers who buys a copy for everyone in their team.

Rating:

- Convincing read about satisfying customers
I read this book after having read Gung Ho! by the same authors. While not being as good as that book, this is an excellent read about how you make and keep your customers not only satisfied but happy supporters of the services you provide. Like Gung Ho! the book is structured as a story where you follow the protagonist on an enlightening trip around businesses that have one thing in common: they all not only have satisfied customers, they have raving fans of their businesses. You'd better like the storytelling aspect of the book or you might not become a raving fan of the authors... Good, enlightening and entertaining read done in one lazy evening.

Rating:

- Cultism At It's Very Best
This book has reached cult like status in our office !!! So much so that a cult around it is actually starting to develop !!! This cult exhibits the usual charectaristics of a cult, and of course they seem to love it!!!!!! I'm sure I'll see them on Jeremy Kyle soon though.....either that or CNN.

Rating:

- GREAT MODEL TO APPROACH PERFECTION THROUGH INNOVATION
In a world of almost no service, RAVING FANS takes the opposite perspective -- that virtually perfect service is worth pursuing. Those who are used to providing and suffering from having no service will find this book impossible to comprehend. I found it inspiring.

A major problem with most books on management processes is that that do too little to focus on how to make large amounts of progress beyond what is now done. RAVING FANS is a big success in providing you with simple instructions for making large strides toward achievable perfection in providing service.

Imagining perfection is a critical first step to improvement, yet most people have never thought about what that could mean. Then testing that perfection with ... Read More:

Books : Raving Fans: Revolutionary Approach to Customer Service (One Minute Manager)