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The One Minute Apology: A Powerful Way to Make Things Better (One Minute Manager)
by: Kenneth H. Blanchard, Margret McBride

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Availability: Usually dispatched within 24 hours Binding: Paperback
Dewey Decimal Number: 658
EAN: 9780007160068
ISBN: 0007160062
Label: HarperCollins Publishers Ltd
Manufacturer: HarperCollins Publishers Ltd
Number Of Pages: 128
Publication Date: February 02, 2004
Publisher: HarperCollins Publishers Ltd
Studio: HarperCollins Publishers Ltd
Sales Rank: 69508

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- Everyone should learn how to say Sorry and mean it
I read the One Minute Manager series when they started 20 years ago, and didn't like the format because I couldn't relate to a Manager who was instantly available & accessible. I was accustomed to having to wait hours, and more typically days, to speak to my manager – by which time the matter had either gone away or I'd sorted it myself anyway.

Then when I was in my 40's I found myself in the position that I could be a One-Minute Manager myself, and worklife became fun. So now I find myself re-reading the One-Minute Manager series with a new perspective on worklife.

Now, why did they write this one on "Apology" – did the concept begin before or after the latest round of scandals in US business? Either way, it is ... Read More:

Books : The One Minute Apology: A Powerful Way to Make Things Better (One Minute Manager)