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1.Crucial Conversations: Tools for Talking When Stakes are High by: Kerry Patterson, Joseph Grenny, Ron Mcmillan, Al Switzler July 01, 2002
Average Rating: >>More Details		List Price: £9.99 Off The Bookshelf's Price: £5.99 You Save: £4.00 (40%) Prices subject to change. Used Price: £3.70
Every chapter of the book teaches you new things. You can pick up the book and read a few pages and feel slightly enlightened. The book does an excellent job at teaching one how to look at conversations as a vehicle for getting things settles and solved, without hurting anyone, or not getting the full message across. Highly recommended!

2.Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior: Tools for Talking About Broken Promises, Violated Expectations, and Bad Behavior by: Kerry Patterson, Joseph Grenny, Ron Mcmillan, Al Switzler September 01, 2004
Average Rating: >>More Details		List Price: £9.99 Off The Bookshelf's Price: £6.99 You Save: £3.00 (30%) Prices subject to change. Used Price: £4.30
As I read this exceptionally informative book, I was again reminded of the fact that the Chinese word for "crisis" has two meanings: peril and opportunity. As those who have been or are now involved in process simplification initiatives already know, every problem encountered offers a valuable learning opportunity. The same is also true when encountering "broken promises, violated expectations, and bad behavior" either within or beyond the workplace. The authors of this volume address questions such as these: What's a "crucial confrontation"? What to do before one occurs? How to know when -- and when NOT -- to initiate one? How to "get your head right before opening your mouth"? How to begin a crucial confrontation? ... Read More:

3.Influencer: The Power to Change Anything by: Kerry Patterson, Joseph Grenny, David Maxfield, Ron Mcmillan, Al Switzler September 01, 2007
Average Rating: >>More Details		List Price: £14.99 Off The Bookshelf's Price: £8.99 You Save: £6.00 (40%) Prices subject to change. Used Price: £7.00
This book is a joy, and, as the authors no doubt intended, an inspiration. Often, those who try to create change over the long term give up and become resigned to the way things are. Into this stable situation come five authors - Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan and Al Switzler - full of optimism, examples and, best of all, practical techniques you can use right away to create change. It would be easy to say the book is too optimistic, or that it claims too much is possible, but some of its examples show the success of sweeping, ambitious changes. Instead of clinging to a dour but "realistic" view of the world, they invite you to re-examine your influence strategies and analyze your environment for new clues, whether you are ... Read More:

4.Better Than Duct Tape: Dialogue Tools for Getting Results and Getting Along by: Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler 2000-06
Average Rating: >>More Details		Used Price: £18.95
This book is a joy, and, as the authors no doubt intended, an inspiration. Often, those who try to create change over the long term give up and become resigned to the way things are. Into this stable situation come five authors - Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan and Al Switzler - full of optimism, examples and, best of all, practical techniques you can use right away to create change. It would be easy to say the book is too optimistic, or that it claims too much is possible, but some of its examples show the success of sweeping, ambitious changes. Instead of clinging to a dour but "realistic" view of the world, they invite you to re-examine your influence strategies and analyze your environment for new clues, whether you are ... Read More:

5.Crucial Conversations and Crucial Confrontations Value Pack by: Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler 2000-06
Average Rating: >>More Details		Used Price: £58.53
This book is a joy, and, as the authors no doubt intended, an inspiration. Often, those who try to create change over the long term give up and become resigned to the way things are. Into this stable situation come five authors - Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan and Al Switzler - full of optimism, examples and, best of all, practical techniques you can use right away to create change. It would be easy to say the book is too optimistic, or that it claims too much is possible, but some of its examples show the success of sweeping, ambitious changes. Instead of clinging to a dour but "realistic" view of the world, they invite you to re-examine your influence strategies and analyze your environment for new clues, whether you are ... Read More:

6.Influencer (Playaway Adult Nonfiction) by: Al Switzler, David Maxfield, Joseph Grenny 2008-09
Average Rating: >>More Details		Used Price:
This book is a joy, and, as the authors no doubt intended, an inspiration. Often, those who try to create change over the long term give up and become resigned to the way things are. Into this stable situation come five authors - Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan and Al Switzler - full of optimism, examples and, best of all, practical techniques you can use right away to create change. It would be easy to say the book is too optimistic, or that it claims too much is possible, but some of its examples show the success of sweeping, ambitious changes. Instead of clinging to a dour but "realistic" view of the world, they invite you to re-examine your influence strategies and analyze your environment for new clues, whether you are ... Read More:

7.Crucial Conversations: Tools for Talking When Stakes Are High by: Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler 2002-06
Average Rating: >>More Details		Used Price:
Every chapter of the book teaches you new things. You can pick up the book and read a few pages and feel slightly enlightened. The book does an excellent job at teaching one how to look at conversations as a vehicle for getting things settles and solved, without hurting anyone, or not getting the full message across. Highly recommended!

8.Influencer: The Power to Change Anything by: Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, Al Switzler September 13, 2007
Average Rating: >>More Details		Used Price:
This book is a joy, and, as the authors no doubt intended, an inspiration. Often, those who try to create change over the long term give up and become resigned to the way things are. Into this stable situation come five authors - Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan and Al Switzler - full of optimism, examples and, best of all, practical techniques you can use right away to create change. It would be easy to say the book is too optimistic, or that it claims too much is possible, but some of its examples show the success of sweeping, ambitious changes. Instead of clinging to a dour but "realistic" view of the world, they invite you to re-examine your influence strategies and analyze your environment for new clues, whether you are trying to change ... Read More:

9.Crucial Conversations: Tools for Talking When Stakes Are High by: Kerry Patterson, Ron McMillan, Joseph Grenny 2002-01
Average Rating: >>More Details		Used Price:
Every chapter of the book teaches you new things. You can pick up the book and read a few pages and feel slightly enlightened. The book does an excellent job at teaching one how to look at conversations as a vehicle for getting things settles and solved, without hurting anyone, or not getting the full message across. Highly recommended!

10.The Balancing Act: Mastering the Competing Demands of Leadership (The Praxis Leadership Series) by: Joseph Grenny, Ron McMillan, Al Switzler, Kerry Patterson 1996-01
Average Rating: >>More Details		Used Price: £3.59
Every chapter of the book teaches you new things. You can pick up the book and read a few pages and feel slightly enlightened. The book does an excellent job at teaching one how to look at conversations as a vehicle for getting things settles and solved, without hurting anyone, or not getting the full message across. Highly recommended!

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